A FEW THINGS YOU MAY BE ABLE TO CHECK BEFORE CALLING RUMPCA SERVICES.

 

HEATING & COOLING PROBLEMS


“FURNACE NOT COMING ON”
 

•    MAKE SURE THE FURNACE FILTER IS NOT PLUGGED OR DIRTY. A ONE INCH THICK STANDARD     OR PLEATED FILTER SHOULD BE REPLACED EVERY 30 TO 60 DAYS.
•    MAKE SURE POWER SWITCH IS ON. WHICH MAY LOOK LIKE A LIGHT SWITCH POSSIBLY  MOUNTED ON THE SIDE OF THE FURNACE. SOMETIMES THIS CAN GET BUMPED POSSIBLY WHEN REPLACING THE FURNACE FILTER.
•    MAKE SURE THE SERVICE DOOR IS ON THE FURNACE. THERE COULD BE A SAFETY SWITCH THAT WILL SHUT THE FURNACE OFF IF THE SERVICE DOOR IS NOT ON THE FURNACE CORRECTLY.
•    YOU MAY ME ABLE TO CHECK TO SEE IF THE FURNACE HAS POWER BY GOING TO THE THERMOSTAT AND TURNING THE  FAN SWITCH FROM AUTO TO ON. THE FURNACE BLOWER FAN SHOULD COME ON.
•    YOU MAY ALSO BE ABLE TO LOOK TO SEE IF THERE IS AN INDICATOR LIGHT LOCATED ON  THE CONTROL BOARD OR CURCIT BOARD OF THE FURNACE. IF THE INDCATOR LIGHT IS ON. THIS MEANS THERE IS POWER AT THE FURNACE. IF THE LIGHT ON THE CONTROL BOARD IS FLASHING YOU CAN COUNT THE FLASHES AND IT MAY GIVE YOU AN IDEA OF WHAT MAY BE WRONG WITH THE FURNACE.  THERE MAYBE A REFERANCE SHEET TO TELL YOU WHAT THE FLASHES MEAN ON THE SERVICE DOOR OR IN THE FURNACE MANUAL.
•    TURNING THE POWER SWITCH OFF OR TURNING THE THERMOSTAT OFF FOR 30 SECONDS AND THEN TURNING THE SWITCH OR THERMOSTAT BACK ON MAY RESET THE CONTROL BOARD ON THE FURNACE. THE FURNACE MAY START UP AND RUN. BUT WILL NEED TO BE SERVICED AS SOON AS POSSIBLE. THE FURNACE LOCKED OUT POSSIBLY BECAUSE OF A SAFETY ISSUE OR THE FURNACE IS DIRTY AND NEEDS TO BE SERVICED.
THE MANUFACTURE OF THE FURNACE AND THE UTILTY COMPANY IS GOING TO RECOMMEND YOU HAVE THE FURNACE SERVICE ONCE A YEAR.
 


“AIR CONDITIONER NOT COOLING”
 

•    MAKE SURE THE FURNACE FILTER IS NOT PLUGGED OR DIRTY. A ONE INCH THICK STANDARD OR PLEATED FILTER SHOULD BE REPLACED EVERY 30 TO 60 DAYS.
•    CHECK OUTSIDE CONDENSER COIL TO MAKE SURE IT IS CLEAR OF DEBRI. WITH THE POWER SHUT OFF, THE OUTSIDE CONDENSER COIL CAN BE WASHED OUT WITH WATER HOSE. COIL
SHOULD BE WASHED OR CLEANED AT LEAST ONCE A YEAR.
“AIR CONDITIONER WILL NOT COME ON”
•    MAKE SURE POWER IS ON. CHECK CURCIT BREAKER, CHECK OUTSIDE ELECTRICAL DISCONNECT POSSIBLY REPLACE FUSES. [SOME OUTSIDE DISCONNECTS HAVE FUSES SOME DO NOT HAVE FUSES].
•    IF YOU HAVE AN XCEL ENERGY ELECTRICAL SAVER SWITCH, A LIGHT SHOULD BE ON WHEN POWER IS PRESENT. NOTE IF POWER IS DISCONNECTED TO THE SAVER SWITCH WHEN POWER IS TURNED BACK ON THEIR WILL BE A 7 TO 10 MINUTE TIME DELAY BEFORE AIR CONDITIONER WITH CYCLE ON.
PLEASE CALL WITH ANY QUESTIONS OR IF YOU WOULD LIKE TO SETUP A SERVICE CALL.



PLUMBING AND DRAIN PROBLEMS


“RUNNING OUT OF HOT WATER”
 

•    CHECK TEMPERATURE SETTING ON WATER HEATER TO MAKE SURE IT IS AT THE DESIRED SET POINT. CAUTION IF WATER TEMPERATURE IS TO HOT IT COULD CAUSE BURNS OR SCALDING. ESPECIALLY FOR THE ELDERLY OR YOUNG CHILDERAN.
•    IF WATER HEATER IS MAKING CRACKLING OR BANGING NOISES WHEN IT IS OPERTATING, THIS COULD BE CAUSED FROM CALCIUM OR LIME BUILD UP IN THE WATER HEATER AND THE WATER HEATER MAY NEED TO BE REPLACED.
•    USE CAUTION TO MAKE SURE THE WATER TEMPERATURE IN THE WATER HEATER IS NOT TO HOT. IF WATER IS TO HOT THIS COULD BE DANGEROUS AND CAUSE PERSONAL INJURY. WATER HEATER SHOULD BE SERVICED AS SOON AS POSSIBLE.

 

“WATER BACKING UP FROM THE FLOOR DRAIN”

•   IF THE WATER IS BACKING UP OUT OF THE FLOOR DRAIN, WHEN FLUSHING THE TOILETS OR USING THE BATHROOM. THE MAIN LINE TO THE STREET MAY BE PLUGGED. IN MOST CASES, THIS IS CAUSED FROM ROOTS GROWING INTO JOINTS OR CRACKS IN THE SEWER PIPE, OUT TOWARDS THE STREET. WE WOULD TYPICALLY CLEAR THE LINE TO THE STREET AND CUT OUT THE ROOTS WITH A CABLE TYPE MACHINE WITH A CUTTER ON THE END OF THE CABLE. IF ROOTS ARE GROWING INTO THE SEWER PIPE, THE PIPE MAY HAVE TO BE CLEARED PERIODICALLY TO CUT OUT THE ROOTS. 
•    WATER BACKING UP OUT OF THE FLOOR DRAIN WHEN DOING LAUNDRY OR DRAINING THE KITCHEN SINK.  BUT THE BATHROOM ROOM TOILETS ARE WORKING OK AND DO NOT BACK UP INTO THE FLOOR DRAIN WHEN BEING FLUSHED, THEN THE FLOOR DRAIN INSIDE THE HOUSE IS WHAT NEEDS TO BE CLEARED. THE FLOOR DRAIN IS A 2 INCH LINE UNDER THE CONCRETE FLOOR THAT RUNS OVER TO WHERE IT CONNECTS TO THE MAIN DRAIN.
•    IF WATER/SEWAGE IS BACKING UP INTO THE HOUSE WHEN NO WATER IS BEING USED IN THE HOUSE. THIS WOULD BE AN INDICATION THAT THE CITY SEWER COULD BE PLUGGED AND YOU WOULD WANT TO CALL THE CITY PUBLIC WORKS AS SOON AS POSSIBLE.
•    SEPTIC SYSTEM BACKING UP OUT OF THE FLOOR DRAIN. YOU MAY WANT TO CHECK TO SEE IF THE TANKS ARE FULL. IF YOU HAVE AN INSPECTION CAP OR COVER OUTSIDE YOU CAN REMOVE THE COVER AND LOOK TO SEE IF THE WATER IS BACKED UP INTO THE PIPE. THERE SHOULD BE AN AIR CAP BETWEEN THE PIPE OR AND THE TOP OF THE WATER IF THE SEPTIC SYSTEM IS WORKING OK. IF WATER IS UP IN THE PIPE OR OVER FLOWING ONTO THE GROUND, THE SEPTIC TANKS MAY NEED TO BE PUMPED BEFORE WE CAN CLEAR THE LINE AND DETERMINE IF THE SEPTIC SYSTEM IS WORKING.
 

BELOW ARE NUMBERS TO THE PUBLIC WORKS DEPARTMENT FOR SELECT CITIES.
CITY OF COTTAGE GROVE PUBLIC WORKS DEPARTMENT 651-458-2808
CITY OF ST PAUL PARK PUBLIC WORKS DEPARTMENT 651-459-3730
CITY OF WOODBURY PUBLIC WORKS DEPARTMENT 651-714-3720  
CITY OF SOUTH ST PAUL PUBLIC WORKS DEPARTMENT 651-554-3225
PLEASE CALL WITH ANY QUESTIONS OR IF YOU WOULD LIKE TO SETUP A SERVICE CALL.